FAQ
Quick answers on shipping, returns and ordering. Anything not covered here — use the contact page.
When will my order ship?
Orders are processed within 1 business day, excluding holidays. Orders placed after noon, or on weekends and holidays, may begin processing the next business day. Once your order ships you'll get a confirmation email with tracking, where the shipping method supports it.
How long does delivery take?
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. Carrier delays, weather and customs can affect them.
How much is shipping?
Shipping is calculated at checkout from your destination, order weight and the method you pick. Free standard shipping may be available on selected orders — whatever applies is shown at checkout.
Do you ship to my country?
Yes, we ship internationally. Enter your address at checkout to see the methods and prices available for your destination.
Will I pay customs, duties or import tax?
Orders to Canada, the United Kingdom and the European Union may be subject to import taxes, duties, VAT and carrier handling or brokerage fees. Where these are calculated at checkout, you'll see them before you pay and nothing extra is due on delivery. Where they are not collected at checkout, they may be due on delivery and are the customer's responsibility. Full details are in our shipping policy.
Can I return an item?
You may request a return within 30 days after your item is delivered. Items must be unworn or unused, with tags, in their original packaging. We may reduce a refund if an item has been used, damaged or handled more than necessary. Return eligibility depends on the items in your order.
How do I start a return?
Contact us before sending anything back — returns sent without a prior request are not accepted. If your return is approved, we'll send instructions on how and where to send the item, and a return label. Return shipping is free. Details are in our refund policy.
My item arrived damaged or wrong — what now?
Inspect your order when it arrives and contact us right away if an item is defective, damaged, or you received the wrong item. We'll take it from there.
Can I exchange instead of returning?
Contact us before returning anything and we'll tell you which exchange options apply to your item.
I'm in the EU — can I cancel?
If you're a consumer in the European Union, you may cancel within 14 days after receiving your goods, for any reason, unless an exemption applies. You then have 14 days to send the goods back. Eligible refunds are issued within 14 days of your cancellation notice.
Which products do you sell?
Two right now: the MiniNest toddler carrier and the Pawsy cat backpack. Options and current prices are on each product page.